Job Opportunity Information
Company name
Position Title
Technical customer service representative m/f
Position Type
Other
Location
United States United States
Language(s)
English
Added on
Tuesday, October 18th 2022
Deadline to apply
2022-11-28
Job Description
CONDITIONS:<br />
· To start at the end of November<br />
· Located in Schaumburg,<br />
· Full time, 40 hours per week<br />
· Benefits, 401k, PTOS.
Responsibilities
- Answer customers calls
- Remotely connect to the unit to troubleshoot the unit (electricity, automation, mechanical, process, …)
- Perform remote correction and restart when possible or implement the means for when not possible remotely (guide the client or technician to perform on site work if needed)
- Customer communication: Explain the problem, the work done, redirect him to the good service if needed, always hold to a professional communication
- Write intervention reports
- Remotely connect to the installation
- Control the performance of the installation with the contractual values
- Troubleshoot the unit if performances are not reached and correct and/or adapt the parameters of the unit in order to reach the performances (regulators settings, plant settings, …)
- Write performance test reports
- Daily connection to the unit to track down specific values
- Identify if a unit is showing sign of problems/malfunctioning and potential action to be taken
- Identify potential improvement to the units
- Conduct monthly reporting on some unit
- Report any potential issue or improvement to the manager
Job Qualifications
- Previous technical experience on site of 3 years
- Know how to read an electrical diagram
- Ability to answer to customers with needs, good interpersonal and communication skills
- Agile in critical situation management
- Native English. Spanish is valued.
How to apply
Please contact by email info@biogasworld.com or by calling 418 780-4001