Job Opportunity Information

Company name

Opportunity Link

Position Title

Technical customer service representative m/f

Position Type



United States United States



Added on

Tuesday, October 18th 2022

Deadline to apply


Job Description

· To start at the end of November<br />
· Located in Schaumburg,<br />
· Full time, 40 hours per week<br />
· Benefits, 401k, PTOS.


  • Answer customers calls
  • Remotely connect to the unit to troubleshoot the unit (electricity, automation, mechanical, process, …)
  • Perform remote correction and restart when possible or implement the means for when not possible remotely (guide the client or technician to perform on site work if needed)
  • Customer communication: Explain the problem, the work done, redirect him to the good service if needed, always hold to a professional communication
  • Write intervention reports
  • Remotely connect to the installation
  • Control the performance of the installation with the contractual values
  • Troubleshoot the unit if performances are not reached and correct and/or adapt the parameters of the unit in order to reach the performances (regulators settings, plant settings, …)
  • Write performance test reports
  • Daily connection to the unit to track down specific values
  • Identify if a unit is showing sign of problems/malfunctioning and potential action to be taken
  • Identify potential improvement to the units
  • Conduct monthly reporting on some unit
  • Report any potential issue or improvement to the manager

Job Qualifications

  • Previous technical experience on site of 3 years
  • Know how to read an electrical diagram
  • Ability to answer to customers with needs, good interpersonal and communication skills
  • Agile in critical situation management
  • Native English. Spanish is valued.

How to apply

Please contact by email or by calling 418 780-4001